311 is Miami-Dade County's number for non-emergency government services and information. It also takes service requests for the City of Miami, so most residents of the city use the same 311. For an emergency, always call 911.
How to reach 311
- Phone: dial 311, or 305-468-5900 from outside Miami-Dade County. Help is available in English, Spanish and Haitian Creole.
- Hours: Monday to Friday 7 a.m. to 7 p.m., Saturday 8 a.m. to 5 p.m. Closed Sundays and holidays.
- Hearing or speech disability: call Florida Relay at 711.
- App: the free 311 Direct app for iPhone and Android.
- Online: 311 Direct on the county website. You can stay anonymous or leave your contact details for follow-up.
- In person: 311 Service Centers in north, south and west Miami-Dade.
What you can ask for
The county lists examples like these:
- A pothole repair, or a problem with a traffic sign or signal
- Missed garbage service, or a damaged garbage or recycling cart
- Bulky trash pickup
- A mosquito inspection at your property
- Illegal dumping, overgrown lots or junk piles
- Trip planning help from Miami-Dade Transit
311 also answers questions such as who your County Commissioner is, where the nearest bus stop or trash and recycling center is, when the next election is and how to apply for the Homestead Exemption.
Tips
- Some mobile carriers and cable phone services don't connect to 311. If the short number doesn't work, call 305-468-5900.
- Keep the service request number you're given so you can check on it later.